MySejahtera’s appointment system will be expanded to government health facilities to reduce congestion at registration counters and waiting areas, said Health Minister Dr Zaliha Mustafa.
According to New Straits Times, Zaliha said the online appointment system would also help healthcare facilities in scheduling matters based on their respective capacities, and address overcrowding at the registration areas.
“A total of 673 healthcare clinics have started accepting appointments through MySejahtera, and this number will grow to include more hospitals and clinics.”
“For emergency cases, fever or infectious diseases, people can go straight to healthcare premises without making an appointment,” she said.
As of now, eight services have been included in the appointment system and they are:
- Outpatient treatment
- National Health Screening Initiative
- Healthcare scheme for the B40 group
- Pre-employment/pre-study health screening
- Pre-marital screening
- Smoking cessation
- Family planning services
- Procedures such as wound treatment, tube replacement and others.
According to Zaliha, the healthcare services in the appointment system would be expanded in stages in the future.
“Appointment dates for these services for 2023 may be set through MySejahtera beginning on 28 December. They can be cancelled or changed through the application.”
Online appointment system gives patients flexibility
Zaliha also said that when using the online appointment system, patients could plan their visits to primary health facilities according to their suitability and change the appointment dates without having to call the health facility.
In addition, the appointment system had an automated reminder function so that patients would not miss their appointments.
“With the digitalisation of the health service system provided by the Health Ministry, I hope it can promote health programmes under primary health facilities to the community more effectively and make the national healthcare service system more efficient.”
“The ministry is always committed to efforts towards the digitalisation of the health system to be in line with the 2021 – 2025 MoH Digitalisation Strategic Plan, under Strategic Core 2 which is strengthening new technologies,” she said.