Wednesday, February 8, 2023

Anthony Loke orders Batik Airlines to apologise to stranded passengers over 8-hour delay

Social NewsAnthony Loke orders Batik Airlines to apologise to stranded passengers over 8-hour...

Delays often happen to flights, and in the latest incident, flight passengers of Batik Airlines (formerly known as Malindo Air) were forced to wait up to 8 hours without any staff to attend to them.

The incident then caught the attention of Transport Minister Anthony Loke as he instructed the airlines to apologise to all affected passengers of its KL-Kuching flight at the Kuala Lumpur International Airport (KLIA) last Friday (23 December) night.

In a Twitter post, Anthony said he has reached out to the management of the airline to be more responsible towards their passengers.

“Malindo Air will contact all affected customers and apologise to them, and will also take responsibility for the delay,” he wrote.

According to the angry customer, the flight was delayed from 11 pm to 6 am, causing all the affected customers to have to overnight at the airport. In addition, he shared that the airline manager and officers did not provide any explanation regarding the delay.

“They did not make an announcement or explanation about the reason the flight was delayed. And we wanted to know why.”

“There was no staff working at this time, and it was crazy to wait that long. If I knew it would be delayed for so long, I would have checked in at a hotel and slept there.”

“There were no food stores open at that time so we could not get any food. And due to security concerns, we could not leave the area. So we’re basically stranded there,” the customer said.

Please oversee other airlines too!

Meanwhile, Malaysians praised Anthony Loke for taking swift action against the incident. Some netizens also urged him to look further into the matter of delays in all public transportation.

Nevertheless, some netizens urged Anthony to oversee other airlines that had issues with delays and rescheduling.

“Air Asia, you’re next!” a netizen said.

We hope that this would serve as a reminder to all public transport operators to step up their game without the need of an intervention from the minister.

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