When shopping in Malaysia, it is common practice for cashiers to round up the bill to the nearest 5 sen. While this 5 sen is negligible to most people, some actually take it seriously and would like their transaction to be settled accurately.
Recently, a Facebook user took it online to share his thoughts when a cashier at a local coffee shop decides to charge him an extra 5 sen because he do not have enough change.
In the Facebook post, Fdaus Ahmad recounted that he that he ordered coffee at a coffee shop that amounted to RM11.75.
After he handed over RM12 to the cashier, Fdaus expected to receive a change of 25 sen but the cashier returned him 20 sen and the receipt instead. “Sorry abang, we don’t have any five sen coins,” the cashier said.
Fdaus explained that many may not be bothered about the 5 sen, but for him, it is a matter of principle as the cashier is giving him a shortchange.
“If you don’t have five sen, shouldn’t you give me 30 sen back instead of 20 sen? Why do I have to absorb the loss of five sen when you’re the one without the change?” he asked the cashier.
In the end, the cashier opened the cash register and give him another 10 sen, to which he smiled and said thank you.
Fdaus explained that he was not being stingy or fussy, but it is a customer’s right to receive the proper of change.
“It’s not about the value of five sen, 50 sen, or even RM50, but it’s about the principle between a buyer and a seller,” Fdaus said.
“Imagine I paid RM11.70 for something that costs RM11.75, then I try to tell the cashier ‘Sorry dik, I don’t have five sen’. How would you feel?” he added.
The post has since gone viral, garnering over 17,000 likes and 7,000 shares at the time of writing.
In the comment section, there’s a mixed reaction from netizens, with some agreeing with Fdaus for insisting on his consumer’s rights, while others felt that he should be forgiving and consider the fact that the small amount of change comes from the cashiers’ pockets and not from the businesses.
Some netizens even said that it is the businesses’ responsibility to always return it and bear the losses if they did not have enough change.
On the other hand, many netizens felt that Fdaus could have avoided the situation by using e-wallet to make the payment.
What do you think about this? Share your thoughts!