On Monday morning (12 September), the online transfer system of several banks in the country was reported to be facing a failure or interruption of service.
According to Sin Chew, the affected banks included RHB, Maybank, Public Bank, CIMB and United Overseas Bank (UOB).
Several complaints from customers were lodged as they couldn’t perform third-party online transfers.
maybank app tengah down ke I’ve been trying to transfer money since noon and tak lepas 😐😐— dhia (@sehunotsogedik) September 12, 2022
Meanwhile, the customer service of Hong Leong Bank confirmed that their internal transfers are working as usual. However, transfer to the aforementioned banks had problems.
It was understood that a reporter from Sin Chew attempted a DuitNow transfer through RHB Bank but was unsuccessful. The website notified him that the account to be transferred was rejected, but the money was debited from his account.
Hi, segala kesulitan amat dikesali. Berdasarkan semakan kami, kemudahan Maybank2u menerusi laman web & aplikasi beroperasi baik pada waktu ini. Anda tidak perlu bimbang, pihak kami akan membantu anda untuk melakukan semakan. — Maybank (@MyMaybank) September 12, 2022
Sin Chew then called the bank to find out, and the bank staff confirmed they had been facing issues with online money transfers since morning.
They were told to wait for 24 hours or check with the account receiving the remittance whether they had received the remittance.
In addition, Sin Chew also called the Maybank’s hotline, and they were told that the bank was facing network service interference. They too, confirmed that customers were unable to make online transfers temporarily.
Similarly, Public Bank’s customer service staff said they also faced the same difficulties.
Public Bank online banking ada masalah apa ni tak boleh instant transfer?? Call center tak jawab. 😑😑— Juruteri (@sangratu18) September 12, 2022
Apart from the transfers, services such as FPX and Jom Pay have been facing service interruptions too.
Meanwhile, some users tried to perform online transfers using the web browser instead of the mobile app, and the results were not consistent, with some failures and successes.
At the time of writing, no bank has issued a statement to explain the service interruption faced by customers.
RHB, Maybank & Public Bank have confirmed service interruption of their online banking services without reasons given? This is unacceptable! Are we living in African continent? @BNM_official owe us an explanation! #ManaBNM #Malaysia #OnlineBanking #Interruption— Lee Chean Chung (@cheanchung) September 12, 2022