PKR information chief Fahmi Fadzil has proposed that Pakatan Harapan (PH) forms an action committee to help banking scam victims seek legal redress.
In a Facebook post, he pointed out that the government and banking sector authorities had failed to deal with scammers effectively despite the numerous reported cases and complaints of scams from the public.
“The finance minister, the communications and multimedia minister, the home affairs minister, the minister in the Prime Minister’s Department (Parliament and Law) as well as any other relevant minister, should immediately work on an action that can reduce and eliminate scammer activities in Malaysia.”
“Association of Banks in Malaysia (ABM) and Association of Islamic Banking and Financial Institutions Malaysia (Aibim) also need to be honest that today’s banking security system is easily exploited by scammers,” the Lembah Pantai MP said.
Fahmi then called for the existing security system, especially for online banking, to be revamped immediately as scammers have used the same modus operandi whereby the victim’s bank account password or one-time password (OTP) is obtained in order to steal large amounts.
“If the modus operandi has been more or less the same, why is there no effective action from the commercial banks, ABM, Aibim, or even the government, to thwart this method?” he asked.
“If OTP is the key misused by scammers, why don’t banks, ABM, Bank Negara order the use of a more secure authentication system? Why not suspend the use of OTP or switch to another authentication system, especially for large transactions?,” Fahmi said.
He also said he received several complaints from the public that commercial banks were not bothered to contact customers when large amounts were transferred.
Fahmi then mentioned a recent case where a local doctor lost RM13,000 from her savings account in just a few minutes.
Putrajaya Hospital consultant physician and nephrologist Dr Rafidah Abdullah, who was the victim, took to her socials to slam CIMB Bank for the 3 unauthorised transactions, leaving her with only RM50 in her account.
Dr Rafidah said CIMB responded to her complaints, explaining that she had accidentally clicked on links previously, which allowed another software to be registered to her bank account.
Meanwhile, Fahmi reveals that 20,000 people fell prey to scammers annually between 2017 and 2021, with a total of RM660 million lost.
He added that more than 13,000 people have fallen victim to scammers from January to July this year, with total loses accumulated to RM427 million.
“This works out to more than RM2 million stolen every day,” he said.
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