In April this year, the Road Transport Department (JPJ) has introduced its new complaint platform called the e-ADUAN@JPJ for the public to channel their complaints regarding traffic violations.
The mobile app allowed the public to upload pictures or videos of traffic offences that happen in front of them, the location of the offence and the time it was committed.
According to Bernama, JPJ deputy director-general (management) M. Janagarajan said the department is very thankful to Malaysian road users who have channelled information regarding traffic violations on the road via the mobile app and is looking into rewarding them.
“We really hope for the cooperation of the community to be the ‘eyes’ of JPJ as well as to reduce the rate of road accidents.”
“Since the introduction of e-ADUAN@JPJ, we have received about 1,000 complaints nationwide, whereby this complaint system is much faster and easier,” he said.
Janagarajan said the matter has been discussed at the department’s level so as to encourage more people to help JPJ detect traffic offences on the road.
However, the kind of reward or appreciation that will be given out has not been revealed.
What do you guys think of this initiative by JPJ? Share your thoughts in the comment section below!