It has been 2 months since the borders between Malaysia and Singapore have reopened but issues on both sides of the Johor Causeway had persist.
One of them is the white card ruling in which the Singapore authority had stopped using the physical white cards and it has caught some Malaysian travellers by surprise.
According to The Star, some find themselves scrambling to fill up the online white card at the Johor immigration checkpoints, while one traveller was forced to wait up to 3 hours just to fill the white card.
Since March 2020 when the Covid-19 pandemic first hit, Singapore had moved the white card ruling online. While moving everything online could be convenient for some, it could be inconvenient for those who do not have access to the Internet.
At the same time, it is also difficult for the older crowd who are not well-versed with technology.
It was reported that most people are having a difficult time getting an internet line to download the application to fill out the form.
Speaking to The Star, Rahimin Lokman, 37, said he was fortunate that the Singapore immigration officer was patient and helped him download and fill out the form.
Another person who struggled to fill out the online form was 38 year-old Wolni Jungin but she managed to get help from her teenage nephews to fill the form for her because she wasn’t technologically savvy.
Where to get the white card online?
The white card is known as the SG Arrival Card and it can be downloaded and filled on the MyICA mobile app on Google Play, App Store, or the Singapore Arrival Card e-service website.
Travellers can choose to submit the white cards under Individual Submission or Group Submission.
Those who are entering Singapore by land will have to submit an electronic health declaration card online through the same app or website.
For more information, please check the FAQs on the Immigration & Checkpoints Authority (ICA) website.