Thursday, February 2, 2023

AirAsia to refund customers affected by recent flight delay

Social NewsAirAsia to refund customers affected by recent flight delay

Budget airline AirAsia has announced that it will refund customers affected by flight delays.

This came after an investigation conducted by both Ministry of Transport and the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) following the numerous customer complains about flight delays.

After a meeting with the budget airline, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund their customers affected by the delays.

“AirAsia Bhd (not AirAsiaX) will be giving out refunds to affected passengers,” said Nanta in a Twitter thread.

However, Nanta did not clarify as to whether the refunds will be given in the form of cash or credit.

On Wednesday (11 May), AirAsia responded to Nanta’s call for explanation on the recent flight delays and reschedules. AirAsia explained that it was caused by the lack of aircraft as it currently only operates 40 planes, which is less than half of the 95 it flew before the pandemic.

It also said that their aircrafts have experienced between 3 to 5 technical issues daily, leading to the planes being grounded to fix those issues, as well as other issues such as bird strikes and lightning strikes.

Meanwhile, Nanta said the airline will be increasing the number of aircrafts by July to meet the increasing demand.

As for future complains, AirAsia has detailed four different channels for customers to submit their complaints; the 24/7 live chat on the AirAsia app and website, social media pages, voice mail, and service counters.

Stay tuned for more updates!

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