Amid the Raya holidays, a video showing airline passengers allegedly stuck in KLIA2 after they missed their flight went viral on social media.
The incident was brought to light by TikTok user @m.imad050 as he shares that he was among those affected.
He said that he arrived early to drop off his luggage but the system was not working and he had to queue at the manual counter. This then led to the hours of waiting and massive queue and the rude airline staff.
He also claimed that the airline staff simply brushed off passengers who missed the flight by asking them to buy new tickets.
He added that some passengers were not able to find their booking in the system and missed their flight.
Meanwhile, many chipped in their similar experience with the airline. Another TikTok user @keynaaa_azami said her flight to Kuala Terengganu was cancelled just 3 days before the departure.
Thus, she had to look for alternatives to ‘balik kampung’ at the eleventh hour.
Many also said this holiday season turned out to be a nightmare for travellers at the airport, as there are too few counters which are open for check-in.
Netizens then highlighted how the airlines do not have the sufficient resources and capacity to meet the expected demand for holiday flights.
Some took the opportunity to advise others to best arrive as early as possible ahead of the scheduled flight time.
Generally, you are advised to arrive at the airport 2 hours before your flight for domestic travel and 3 hours before for international travel. However, some airlines advised their passengers to arrive at the airport 4 early before the scheduled time of departure following the surge of passenger travel during the peak travel period.
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