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Friday, September 30, 2022
HomeNewsTM stops offering Streamyx service, urges remaining users to migrate to fibre

TM stops offering Streamyx service, urges remaining users to migrate to fibre

Telekom Malaysia (TM) has announced that they will no longer accept new registrations for Streamyx broadband, or Unifi Lite for both consumer and business users. This comes as TM is accelerating the deployment of fibre broadband access in line with the JENDELA programme.

In the meantime, TM said that the Streamyx service will still be available but it aims to migrate all remaining users to the faster fibre broadband connectivity by 2025.

With this, this would mark an end of an era after TM discontinued its 1515 dial-up service on 1 October 2017.

Source: The Malaysian Reserve

In a statement, TM wrote “As we embrace the digital lifestyle, we can expect an increase in consumer demand for faster connectivity. To satisfy this need, Telekom Malaysia Berhad (TM) through Unifi continues to drive digital connectivity through the accelerated expansion of fibre network nationwide.”

“This is also in support of the Jalinan Digital Negara (JENDELA) action plan to deliver enhanced connectivity experience to all Malaysians.”

“Towards this end, as well as in answering the Malaysian Communications and Multimedia Commission (MCMC)’s call for the provision of high-speed broadband services, Unifi has discontinued new registrations for its copper-based broadband services, namely Unifi Lite (Streamyx) and Business Broadband.”

“We wish to inform that all our existing Unifi Lite and Business Broadband customers will be migrated to the fibre-based unifi service in phases, expected to be completed by 2025.”

“We will reach out to these customers via emails, letters, calls and SMSes, to ensure a seamless migration experience. Until then, all existing Unifi Lite and Business Broadband customers will still enjoy their broadband service as is, with no disruption.”

“Should these customers be interested to upgrade their subscription to any of the fibre-based Unifi packages that provide more value for their money before the migration exercise, they can reach out to us via 100, Live Chat at unifi.com.my, the myUnifi app, or just visit any nearest TMpoint.”

TM has also removed the “Unifi Lite” option on its Unifi website and offers only Fibre and Wireless Broadband to its consumers.

Since the introduction of the Fibre Internet, the number of Streamyx users has been declining gradually until there are 278,000 Streamyx customers remaining as of Q4 2021. At the same time TM has also gained a significant increase in Unifi Fibre broadband subscriptions with over 2.5 million customers at the end of last year.

Are you still on Streamyx? If you are, share with us why you’ve not switched to fibre or 4G LTE wireless broadband?

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