Malaysia’s public sector services are famous for several reasons, but most of them are not in a good way.
The latest incident surrounding the payment of traffic summonses for the public had once again put the public sector services in a bad position after its website crashes due to the overwhelming traffic.
In conjunction with the 100-Day Aspirasi Keluarga Malaysia program, a public initiative to foster national harmony, the Royal Malaysia Police (PDRM) announced that it will be offering an 80% discount on selected traffic penalties from 9 December to the end of the week on 12 December.
It is also said that individuals can make their payments at the designated PDRM counter located at the Kuala Lumpur Convention Center, where the event is currently being held, at counters located in various district police headquarters, or online via the MyBayar Saman or mySikap platforms available on desktop or smartphone.
Immediately after the announcement, people had gathered in large crowds at the PDRM counter at KLCC, while some attempted to log in into the MyBayar Saman portal to get their fine settled.
Eventually, the heavy traffic crashed the MyBayar Saman platform and it had been showing errors since then. Even until right now, the portal remained unfix and various error messages will appear in any attempt to log onto the mobile app or desktop site.
Trying to register for an account on the Android app showed a “failed connection” message, while many other users complained of failed one-time password (OTP) code authentications when trying to register themselves.
While on the desktop platform, attempt to log on to the official website will return a website being down due to a maintenance upgrade notice.
Tgh maintenance skrng 😅 i tak pernah register for mybayar before this. I tried guna app tak boleh, then i searched around, someone suggested to go thru myeg dlu. I tried and boleh tadi. pic.twitter.com/JWlaVueSYY— ~Abby⁷ ⟬⟭*⟭⟬ 💜~ 📌WTT Dalmajung pcs (@abbyniz_twt) December 10, 2021
Meanwhile, Malaysians were frustrated on why had the authorities not schedule their upgrade before the event was started. Had the authorities not expecting that amount of traffic from the event?
Malaysians had took their complaints to social media to release their frustration and criticise the authorities.
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