The Bukit Aman Commercial Crime Investigation Department (JSJK) has reported a total of 8,162 cases of eCommerce fraud with losses amounting to RM57.73 million being reported nationwide this year as of 31 October.
According to the investigation officer ASP Mohd Sa’adon Sabirin, he said that e-commerce fraud has been on the increase since 2018, where there were only 3,318 cases involving losses amounting to RM22.39 million.
“The situation worsened in 2020 when the Covid-19 pandemic hit, where 5,848 cases of e-commerce fraud were reported as more people started making purchases online.” he said this during a webminar session on e-commerce fraud organised by Bank Negara Malaysia (BNM).
Mohd Sa’adon also said that these numbers involve only those who are being scammed and file a report, and he believes that there are more cases out there, where the victim did not lodge a police report.
The situation has worsen in 2020 when the Covid-19 pandemic hit Malaysia. The lockdowns and self-quarantine period has lead to an eCommerce boom, and with that, comes the increase in eCommerce fraud cases.
However, it is also upsetting that people are being scammed, especially through online shopping schemes. Nonetheless, it is a reminder for us to stay vigilant at all times and not share our personal details and put yourself at risk of being scammed.
Meanwhile, Mohd Sa’adon’s advice to the public is to lodge a police report to enable the police to collect information and data related to the “scammers” for further action.
He said that information such as telephone numbers and bank accounts received from fraud victim reports would be updated in the “Check Mule” application to enable the public to check on the seller’s information before making a transaction.
As for the eCommerce merchants, the Penang Companies Commission of Malaysia director Sazuree Shuib has advised them merchants to register their businesses under SSM BizTrust, a platform developed to protect consumers and curb fraudulent activities by merchants offering products or services online.
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