The Communications and Multimedia Minister, Datuk Saifuddin Abdullah had on Thursday (3 June) announced that the Ministry will be introducing the National Courier Accelerator Plan (PAKEJ) to improve postal and courier service across Malaysia, creating first-class service to Malaysian consumers.
Saifuddin said that the plan involves asset sharing between courier companies, revision of operating license conditions, more economical delivery vehicles, notification and compliance with delivery period charters as well as insurance offers and premium services.
“To ensure all these action plans can be planned and implemented effectively, the Malaysian Communications and Multimedia Commission (MCMC) had taken the first step by freezing the issuance of new courier licences for two years since September 14, 2020,” he said in a statement to Bernama.
In addition, he said that the plan is necessary ever since the pandemic started, as well as to facilitate the digitisation of the economy.
He added that over the period from the end of 2019 to 2020, the Malaysian Communications and Multimedia and Commission (MCMC) discovered a significant drop in the quality of courier services.
“A huge part of customer companies received or about 86 percent involved bad service and treatment, delayed deliveries and even lost packages.”
“The average delivery period increased from 2.1 days to 4.6 days, and more surprisingly, the profit rate for courier companies has declined despite an increase in deliveries. This condition indicates an unhealthy development and requires a comprehensive shift.”
“An unhealthy industry cannot invest especially in digitalisation efforts to improve the quality of services for consumers,” he said.
Saifuddin said that the initiative was organised by his ministry and MCMC, with those in the business and it is called the National Postal and Courier Industry Lab (NCPIL) and they have 4 objectives, which includes reachability, reach, relevance and resilience.
Under the “PAKEJ” plan, the ministry will set up more independent parcel collection and pick-up centres to consolidate assets owned among service providers, a restructuring of courier service license conditions, condoning the use of more economical vehicles.
“I am confident that this PAKEJ plan will be able to produce an effective direction towards strengthening the courier industry for the benefit of consumers everywhere and become an important core in future development planning.”
“I will continue to pay attention to this agenda and ensure that the interests of all parties, especially the people, will be protected,” he said.